1. Overview
At xcodesiptv.com, we strive to provide high-quality IPTV services to our customers. However, due to the nature of digital products, all sales are considered final once access credentials are generated and sent to you. Please read this policy carefully before making a purchase.
2. No Refunds on Digital Products
- Final Sale: All sales of our digital products, including IPTV subscriptions and related services, are final. Once your access credentials have been generated and delivered, we cannot offer refunds or exchanges.
- Service Delivery: Our service is delivered electronically, and access is granted immediately upon payment and processing. By purchasing a subscription, you acknowledge and agree that there are no refunds after access credentials are issued.
3. Exceptions to the No Refund Policy
- Payment Errors: If a payment error occurs, or you are accidentally charged more than once, we will correct the mistake and issue a refund for the erroneous charges. Please contact us immediately at [email protected] with details of the issue.
- Non-Delivery of Credentials: If you do not receive your access credentials within the promised delivery time (usually within a few hours, but no more than 8 hours), please reach out to us. We will investigate the issue and provide a refund if the credentials were not delivered due to an error on our part.
4. Refund Request Process
- Eligibility: Refunds may only be requested within 7 days of the purchase date and only if access credentials have not been delivered or there was a significant service error on our part.
- How to Request a Refund: To request a refund, contact us at [email protected] with your order number, payment details, and a description of the issue. We will review your request and respond within 3-5 business days.
5. Disputes and Chargebacks
- Contact Us First: If you are dissatisfied with our service, we encourage you to contact us directly before initiating a chargeback or dispute with your payment provider. We will do our best to resolve any issues amicably.
- Chargebacks: Unauthorized chargebacks will result in the termination of your account and the blocking of your IP address from our services. If you believe a chargeback is warranted, please contact us first to discuss the issue.
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page and will become effective immediately upon posting. We encourage you to review this policy regularly to stay informed about our refund practices.
7. Contact Information
For any questions or concerns about this Refund Policy, or if you need assistance with a refund request, please contact our support team at [email protected].